support & training

FAQ

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Knowledge Base

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FAQ: Basic Troubleshooting

How to reset card

iDynamo — No reset

iCMP — Hold the power-on button on the side down until it beeps

iPP350 — Hold down the YELLOW button and the # Button together until it beeps

How to restart Rezku POS iPad App

Double-Press the HOME button on the iPad and swipe away the Rezku POS app

Back office web browser requirements

We recommend using the latest version of Chrome on all devices. Download Chrome

How to reboot Rezku router

Turn off the power or unplug for 1 minute. It will take approximately 3-5 minutes to reboot and come back online. You may need to reboot printers or card readers as well.

FAQ: Questions about payments

How to refund cash

From the Ticket List tap the order
On the bottom left, tap Transactions
Tap the Gold button that says Refund
The cash drawer will open

How to refund credit cards

From the Ticket List tap the order
On the bottom left, tap Transactions
Tap the Gold button that says Refund
The customers credit card will be refunded
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How to split payment types

To split payment types in Checkout choose Easy Split. Enter the amount the customer wants to pay with the first payment type and complete the transaction. Pay the remaining split with the second payment type and complete the transaction.

FAQ: Questions about managing staff

How to manage cash drawers

Regular Cash Drawers — One physical cash drawer used with one tablet. Multiple or single users.
Per-User Cash Drawers — Servers "work out of their pockets" without a physical cash drawer.
Bar Drawers — One tablet with two physical cash drawers, so each user's cash is kept separate.
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How to correct employee time cards

In Back Office click on Time Cards.
To edit an existing "punch" click the small pencil (edit) icon next to the entry line.
To add a new shift entry click the + Time Card button, choose the employee name, shift starting time and shift ending time.
After editing or adding an entry, click Save.
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How to add new employees

In Back Office click on Manage Users
Type in the employee's name
Select their permission level (Employee, Manager, Owner)
Set pay rate
Enter swipe card ID (Optional)
Click Save to enter secret PIN number
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FAQ: Questions about iPad

How to restart iPad

Hold down the lock screen key on the side edge of the iPad until the "Swipe to turn off" message appears.

How to restrict access

To restrict employees from closing Rezku POS on the iPad enable Guided Access

How to check Wi-Fi

Press the iPad HOME button to return to the iPad's home screen.
Tap the iPad settings icon (silver and looks like gears).
Tap Wi-Fi on the left and make sure it's turned on.
Make sure it's connected to the right wireless network.
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