support & training

FAQ

FAQ

Got a question you think has a simple fix? Search our frequently asked questions and you may get your question answered fast.

Knowledge Base

Knowledge Base

Our knowledge base is full of topics that will help you with any problems you may encounter with the Rezku Point of Sale System.

Contact

Contact

Can't find the solution to your problem? Contact one of our trained experts and we'll get back to you as soon as possible.

FAQ: Basic Troubleshooting

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How to reset card

iDynamo — No reset

iCMP — Hold the power-on button on the side down until it beeps

iPP350 — Hold down the YELLOW button and the # Button together until it beeps

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How to restart Rezku POS iPad App

  • Double-Press the HOME button on the iPad and swipe away the Rezku POS app

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Back office web browser requirements

  • We recommend using the latest version of Chrome on all devices. Download Chrome

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How to reboot Rezku router

  • Turn off the power or unplug for 1 minute. It will take approximately 3-5 minutes to reboot and come back online. You may need to reboot printers or card readers as well.

FAQ: Questions about payments

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How to refund cash

  • From the Ticket List tap the order
  • On the bottom left, tap Transactions
  • Tap the Gold button that says Refund
  • The cash drawer will open

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How to refund credit cards

  • From the Ticket List tap the order
  • On the bottom left, tap Transactions
  • Tap the Gold button that says Refund
  • The customers credit card will be refunded
  • More

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How to split payment types

  • To split payment types in Checkout choose Easy Split. Enter the amount the customer wants to pay with the first payment type and complete the transaction. Pay the remaining split with the second payment type and complete the transaction.

FAQ: Questions about managing staff

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How to manage cash drawers

  • Regular Cash Drawers — One physical cash drawer used with one tablet. Multiple or single users.
  • Per-User Cash Drawers — Servers "work out of their pockets" without a physical cash drawer.
  • Bar Drawers — One tablet with two physical cash drawers, so each user's cash is kept separate.
  • More

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How to correct employee time cards

  • In Back Office click on Time Cards.
  • To edit an existing "punch" click the small pencil (edit) icon next to the entry line.
  • To add a new shift entry click the + Time Card button, choose the employee name, shift starting time and shift ending time.
  • After editing or adding an entry, click Save.
  • More

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How to add new employees

  • In Back Office click on Manage Users
  • Type in the employee's name
  • Select their permission level (Employee, Manager, Owner)
  • Set pay rate
  • Enter swipe card ID (Optional)
  • Click Save to enter secret PIN number
  • More

FAQ: Questions about iPad

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How to restart iPad

  • Hold down the lock screen key on the side edge of the iPad until the "Swipe to turn off" message appears.

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How to restrict access

  • To restrict employees from closing Rezku POS on the iPad enable Guided Access

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How to check Wi-Fi

  • Press the iPad HOME button to return to the iPad's home screen.
  • Tap the iPad settings icon (silver and looks like gears).
  • Tap Wi-Fi on the left and make sure it's turned on.
  • Make sure it's connected to the right wireless network.
  • More

Copyright © 2018 Guest Innovations, Inc. All Rights Reserved.

Rezku is a trademark of Guest Innovations, Inc. “Making Restaurants More” is a service mark of Guest Innovations, Inc. iPad, iPhone, and iPod Touch are the trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc. Android is a registered trademark of Google. Windows is a registered trademark of Microsoft. Other logos & trade names are the property of their respective owners. Use of Rezku POS is subject to Terms of Use.