Which web browser should I be using?

While you can use any modern web browser to access Rezku POS Back Office, it’s highly recommended that you use the latest version Google Chrome, as that is the browser that is used when our developers are testing new features before they are released.

Google Chrome is available free to download and use for Windows, Mac, iPhone, iPad, and Android.

How do I update my web browser?

To update Google Chrome for Windows and Mac:

  • Open Google Chrome
  • Hold down the button for 5 seconds
  • Getting to Chrome settings
  • Click the three dots to open the main menu
  • Go to Help > About Google Chrome
  • Google Chrome will automatically check for updates and install them if necessary
  • Chrome settings

How do I clear my web browser’s cookies?

Sometimes your web browser may start acting funny. Often times clearing the browser’s cookies can resolve these issues.

To clear cookies in Google Chrome:

  • Open Google Chrome
  • On the far right near the top of the browser window are three dots indicating a menu
  • Getting to Chrome Settings
  • Click the three dots to open the main menu
  • Go to “Settings”
  • At the bottom of the settings page click “Advanced,” to show more options
  • Google Chrome search settings
  • Go to Advanced > Privacy and Security > Clear browsing data
  • Google Chrome privacy settings
  • Here you can clear your browsing history, cookies and cache
  • Choose the time frame you want to clear from the drop-down menu
  • Google Chrome Clearing browser data
  • Click “Clear Data” to complete the process.

How do I remove Rogue Browser Extensions?

Sometimes your browser may become infected with rouge extensions from various sites. These programs hijack your browser’s start page, search and may serve popup advertisements. They can slow down your browser and may even track your website activity. This malware often poses as things like “PDF converters” or “Coupon Deals”.

To remove Google Chrome extensions:

  • Open Google Chrome
  • On the far right near the top of the browser window are three dots indicating a menu
  • Getting to Chrome Settings
  • Click the three dots to open the main menu
  • In the menu, go to More Tools > Extensions
  • Managing Chrome Extensions
  • In the extension manager, find any extensions you don’t recall installing

    • Click the remove button to completely remove the extension
    • Or click the toggle to disable the extension

How do I reset my router?

Sometimes your router may not be opperating correctly. This includes:

  • Issues connecting devices
  • Unable to reach the internet
  • While there are many different models of routers, the easiest way to reset most routers is the unplug it.
  • Unplug your router

    • Verify that all the lights have turned off on the router
    • Wait 15 seconds before plugging your router back in.
  • It may take up to 5 minutes for your router to complete the reset cycle after being unplugged

I’m connected to Wi-Fi but the internet doesn’t work?

This is a common misunderstanding, but being connected to your router’s Wi-Fi does not ensure internet access.

Your router’s Wi-Fi replaces the need for cables to connect to your router with a wireless connection. But access to the internet is provid- ed through your internet service provider.

If you’re connected to Wi-Fi but you don’t have internet access:

  • Try resetting your router (instructions above)
  • Contact your ISP (internet service provider)

    • There may be a service outage in your area
    • Your ISP provided modem may be malfunctioning

What’s the difference between static and dynamic IP?

The job of a router is to hand out IP addresses. For routing to work properly each device on your local network needs a unique IP.

  • Static IP addresses — Each device on your network is configured with a specific IP address.

    • This requires the setup of your devices and configuration of your router to assign each device a static IP.
    • If done incorrectly, the router and your devices will not communicate
  • Dynamic IP addresses — Each device on your network is given a random IP address assigned by the router.

    • If the device is disconnected, the router may give it a different IP address
    • You can configure your router to reserve IP addresses for a device to keep it from changing
  • NOTE: If your device is configured for a static IP address it will not work with a router set up for dynamic IP configuration. Likewise, if your router is set up for static IP addresses it will not work with devices set up to receive an IP dynamically.
  • For details about how to properly configure your router and devices for static or dynamic IP addresses consult the manufacturer or contact Rezku Support.

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