Printer Hardware and Troubleshooting Download PDF

Printer Hardware Information

For each supported printer, the connection ports are identified in the diagram.

Instructions for performing a network reset and a self test follow the diagram.

Star TSP100III

Star TSP100III ports

To clear network settings:

  • Turn printer off
  • Open the paper cover
  • Press and hold the feed button while turning printer on
  • Keep holding feed button.
  • When Red and Blue lights on the front flash alternately, release feed button (about 5 seconds)
  • Close paper cover
  • Wait for Initialization to complete
  • Red and Blue lights will now flash SLOWLY
  • Turn printer off and back on
  • Reset is complete

 

To perform a self-test:

  • Turn off the TSP100III
  • Hold the Feed Key
  • Turn on the TSP100III
  • The Self-Test will start to print
  • Release the Feed Key once printing begins
  • After printing completes, the printer returns to normal mode automatically

Star SP700

 

Star SP700 ports

To perform a self-test:

  • Turn off the SP700
  • Hold the Feed Key
  • Turn on the SP700
  • The printer will make some startup noises then beep
  • Release the feed key to print the self test
  • The first page will print, then pause
  • Press the feed key for one second to print the second page of the self test. When it is finished printing, turn the printer off and on again.

NOTE: The SP700 has multiple diagnostic modes. Different modes are accessed by power cycling the printer while holding down the feed key for a different number of seconds. Mode number two is indicated by two beeps. If you see a printout that is a series of lines, you’ve held the feed button down too long. If this happens, try again, holding the button for a shorter period of time.

EPSON TM-T88IV

EPSON TM-T88IV ports

To clear network settings:

  • Turn off printer
  • Use a paperclip or ball point pen to hold the small SW reset switch located on the back of the printer. You will have to remove the cable cover from the back, if it is installed.
  • Hold the SW-Reset switch in for 5 seconds.
  • Turn the printer back on. It will print a small paper with the default IP address on it.

To perform a self-test:

  • Turn off the TM-T88IV
  • Hold the Feed Key
  • Turn on the TM-T88IV
  • The Self-Test will start to print
  • Release the Feed Button
  • After the first page prints, optionally press the feed button for one second to print a second page to test print quality
  • After printing the test, the printer returns to normal mode automatically

EPSON TM-U220B

EPSON TM-U220B ports

To clear network settings - This performs a factory reset!:
WARNING: PERFORMING A FACTORY RESET ON THIS PRINTER RESETS THE NETWORK SETTINGS. THE PRINTER WILL NOT BE RECOGNIZED AGAIN UNLESS IT IS PLUGGED INTO A COMPUTER WITH A LAN PORT, AND RE-CONFIGURED. EPSON TM-U220 IP Configuration Windows Version (Firmware v. 3.00) EPSON TM-U220 IP Configuration Windows Version (Firmware v. 4.00)

  • Turn off printer.
  • Use a paperclip or ball point pen to hold in the SW Reset switch for a few seconds.
  • Keep holding in the reset switch while turning on the printer.
  • Keep holding in the reset switch with the power on.
  • In about 5 seconds the printer will print out “DO NOT TURN OFF PRINTER”.
  • A few seconds later it will print a factory reset confirmation.

To perform a self-test:

  • Turn off the TM-U220B
  • Hold the Feed Key
  • Turn on the TM-U220B
  • The Self-Test will start to print
  • Release the Feed Button
  • After the first page prints, optionally press the feed button for one second to print a second page to test print quality
  • Turn off and on again to return to normal mode.

EPSON TM-T70II

EPSON TM-T70II ports

To clear network settings:

  • Turn off printer
  • Use a paperclip or ball point pen to hold the small SW reset switch located on the back of the printer.
  • Hold the SW-Reset switch in for 5 seconds.
  • Turn the printer back on. It will print a small paper with the default IP address on it.

To perform a self-test:

  • Turn off the TM-T70II
  • Hold the Feed Key
  • Turn on the TM-T70II
  • The Self-Test will start to print
  • Release the Feed Button
  • After the first page prints, optionally press the feed button for one second to print a second page to test print quality
  • Turn off and on again to return to normal mode.

EPSON TM-M30B

TM-M30B PORTS

To clear network settings:

  • Turn off printer
  • Use a paperclip or ball point pen to hold the small SW reset switch located on the back of the printer.
  • Hold the SW-Reset switch in for 5 seconds.
  • Hold the SW-Reset switch while you turn the printer back on. It will print a small paper that says to release the button.
  • This also clears bluetooth pairing.

To perform a self-test:

  • Turn off the TM-M30
  • Hold the Feed Key
  • Turn on the TM-M30
  • The Self-Test will start to print
  • Release the Feed Button
  • After the first page prints, optionally press the feed button for one second to print a second page to test print quality
  • After printing the test, the printer returns to normal mode automatically

Epson TM-M30B Bluetooth Information:

To connect to the Epson TM-M30B using the iPad bluetooth, you will pair the iPad to the printer. Bluetooth Printing(TM-M30)

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