Management & Operations

The host or hostess is the first person customers interact with when arriving at your restaurant. They play a crucial role in creating a positive first impression and setting the tone for the entire dining experience. What Is Expected from a Restaurant Host? The role of hosts and hostesses is...

In today’s diverse workforce and dining landscape, it’s essential for restaurant managers to craft a grooming and dress policy that promotes professionalism while being inclusive and sensitive to individual preferences and identities. This guide aims to provide a framework for creating a policy that strikes a balance between maintaining high...

As a restaurant owner or manager, you may have encountered situations where patrons attempt to bring animals into your establishment, claiming they are service animals or emotional support animals. However, it’s crucial to understand the legal distinction between these two categories. While the presence of animals in a food service...

As a restaurant owner or manager, ensuring your establishment is accessible and welcoming to disabled patrons is not only the ethical choice, but it enhances customer satisfaction, loyalty and your brand’s reputation. The Americans with Disabilities Act (ADA) sets minimum requirements for equal access, but going above and beyond can...

In the restaurant industry, employee theft can be a significant drain on your bottom line. According to a recent study by the U.S. Department of Commerce, the average restaurant loses an estimated 4% of its annual revenue due to employee theft. That’s a staggering figure, especially when you consider the...

The restaurant industry faces a pervasive challenge with substance abuse. Studies show that restaurant workers have some of the highest rates of substance use, with 35% reporting heavy alcohol use and 17% using illicit drugs - nearly double the national averages. This can lead to serious safety concerns, decreased productivity,...